Frequently Asked Questions
Before you move in FAQ's:
+ When do I need to make an appointment
with the lawyer?
The lawyer will call you and schedule an appointment for you to come in as soon
as they receive your mortgage documents from your financial institution. You may
want to contact your financial institution to ensure they have sent your mortgage
instructions to the lawyer so that there are no delays at the time of your possession.
+ I received my 35 day letter today.
Why do I have two appointments at my new home?
The reason we have you come to your home twice is so you can view your home and
advise us of any small items we need to correct for you prior to your possession
date.
+ Do I need to come to both of these
appointments at my new home?
We strongly suggest that you attend both of these appointments. This gives you the
opportunity to advise us if we need to correct something in your home prior to your
possession. You can always authorize a friend or family member to come on your behalf
by sending written notification to our office advising us who will be attending
on your behalf.
+ Can I make changes to the scheduled
dates and times that have been chosen on my behalf?
Unfortunately, due to limited availability of appointments, we are unable to make
changes to your pre-occupancy home showing or your occupancy date and time.
+ Who do I call for my utilities?
Depending on where you will be living you will need to find out who provides your
gas, power and water services. These companies could include: Enmax (power and water),
Epcor (power and water), Direct Energy (natural gas), Alta Gas (natural gas) and
the municipality that you will be living in (water and sewer services).
+ When do I need to call to have my utilities
changed into my name?
You will need to call and have your utilities scheduled for hook up on your possession
day. Delay in this could cause the service provider to disconnect your services
and you will be responsible for the reconnection fee.
+ I still have questions. Who do I contact?
Please contact your Area Sales Manager.
After you move in FAQ's:
+ I moved into my new home, but there
are outstanding seasonal items. How will they be handled?
Once the frost is 100% out of the ground and there is no risk of frost at night,
we will commence on scheduling seasonal work. Greenboro Homes starts each season
with those homes that occupied over the fall and winter months when it was not possible
to do seasonal work. We do our best to complete them in that order when possible.
To be most effective, seasonal items are generally done in a specific order (this
order is subject to change based on site and weather conditions):
- Deck skirting
- Exterior painting
- Concrete
- Parging
- Rough grading
- Exterior steps
- Any final exterior paint touch ups required
Should you have any questions, please contact us at service@greenborohomes.com
+ How do I get my landscape deposit returned?
Please email your final lot grade certificate along with your final lot grade approval
by the municipality to service@greenborohomes.com. Please also include acknowledgement
that all landscaping requirements have been met.
+ What if I live in a subdivision that
does not have a final grade approval process?
Please send an email to service@greenborohomes.com or fax to 780-481-7210 indicating
you have conformed to the landscape guidelines and would like your deposit returned.
+ How long will it take to get the landscape
deposit returned once I submit the correct paperwork?
Greenboro Homes will forward your submitted paperwork to the developer for final
inspection. The developer will be looking for correct tree size, exposed water CC,
etc. Once Greenboro Homes has received signed approval from the developer, a cheque
can be released. The cheque will be released 10-15 business days from approval received
in our office.
+ My final lot grade inspection failed.
What should I do?
Once you have fixed the reason for the failure, please inform us in writing that
the item has been rectified. Greenboro homes will submit a request to the developer
for re-inspection.
+ Where do I find the landscape and
fencing guidelines?
A copy was given at time of sale in your package from your Sales Area Manager. Should
you require another one, please contact your Sales Area Manager for a copy.
+ How do I send in service requests
after I take possession of my home?
You can fill out the service request form (link to Service Request page) available
on the Greenboro website under Contact Us, email service@greenborohomes.com or fax
your service requests to 780-481-7210.
+ When do I need to submit my year-end
request list?
Though we strive to build each and everyone one of our homes to the highest of standards,
should you experience any issues with your home during your first year of occupancy
you will need to submit your year-end service request 11 months after you take possession
of your new home. This will allow enough time to schedule an appointment and have
all work completed before the end of the year.
+ What if I have an emergency and the
Greenboro Homes office is not open?
In case of an emergency, please call our after-hours emergency line at 780-444-8559
+ What does Greenboro Homes consider
an emergency?
- Total loss of heat
- Total loss of water (or alternatively, a flood that cannot be shut off at the valve
inside the home)
- Total loss of electricity
+ How long is my warranty?
Your home includes a 1 year Builder’s Warranty and a 5 year Structural Warranty
provided by the Alberta New Home Warranty Program. At your possession, you will
also be given the option to extend your 5 year Structural Warranty an additional
5 years for a nominal fee.
+ I am the second owner of my home.
Is the warranty transferable?
Yes, your home’s warranty is transferable. However, we do ask that you please email
your contact information to our office at service@greenborohomes.com so we may update
our records accordingly.
+ I am renting a home that is still
under warranty. How can I get items fixed?
Forward all of your concerns to the owner of the property and have them email or
fax the requests in. Unfortunately, only the owner of the property carries the authority
to submit service requests.
+ I still have questions. Who do I contact?
Email us at service@greenborohomes.com or fax your questions to 780-481-7210.